Visitor Parking

Metropolitan Parking Services handles visitor parking for several clients at the Renaissance Center in Downtown Detroit. We can effectively administer visitor parking for your organization as well.

Take a look below at how we now handle visitor parking for General Motors Corporation, and consider whether services like these may be helpful to your organization.

Space Allocation

MPS works with the client to efficiently allocate visitor parking spaces. This ensures the number and location of parking spaces needed for visitors, and helps to maximize revenues from sales of transient parking spaces.

Validations

MPS works with the client to handle and administer visitor validations. As the visitor exits the parking structure, MPS collects and processes the validation. MPS produces daily, weekly, and monthly reports to ensure that visitor parking usage matches revenue and validations.

Accounts Receivable

MPS invoices monthly for visitors’ use of parking spaces, based on tracking of visitor validations.

Insurance Claim Coordination

MPS coordinates insurance claims for facilities, equipment, and visitor-related matters. We carry Garage Keepers insurance for general liability. MPS follows insurance claims from initiation to completion, and coordinates with those making the claim and the various insurance carriers to ensure closure to all claims.

Public Parking

Metropolitan Parking Services manages some of the best-located, best-maintained, and best-served parking lots in Downtown Detroit. Check out our lot locations to find the best parking choice for your special event or destination.

Are you looking for a professional parking services firm to help you manage your own parking lots? Take a look below at what we now do for our Downtown Detroit lots and consider whether these services may be useful to you.

Space Allocation

MPS continuously tracks normal and peak parking usage, monthly parking usage, and visitor and transient parking usage. This information is used to allocate parking in the most efficient manner and maximize revenue.

Revenue Control

Every shift tracks the tickets issued for transient parking and is required to match the number issued with the revenue generated. Reports are generated at the end of every shift and approved by the shift supervisors. These reports are compiled and used by auditing to track revenue and accuracy.

Market Analysis

MPS regularly analyzes the area’s public and private parking operations. The analysis includes rates, availability, number of spaces, and utilization. This information is used in setting rates and for future planning efforts.

Validation Program Administration

Renaissance Center and Millender Center retailers, along with the Marriott Hotel, validate parking tickets for customers. MPS collects and processes the validations. We then produce daily, weekly, and monthly reports to ensure that parking usage matches revenue and validations. MPS also administers the billing process for the validations. We send invoices to the various entities based on the approved validations.

Special Billing

MPS handles the billing for validations issued by the approved retailers and the Marriott Hotel.

Special Event Coordination

Special event coordination includes client interaction to identify the type of event and determine parking needs, logistical support, and staffing.

Insurance Claim Coordination

MPS coordinates insurance claims for the facility-, equipment-, and visitor-related matters. We carry Garage Keepers insurance for general liability. MPS tracks insurance claims from initiation to completion and coordinates with those making the claim and the various insurance carriers to ensure closure to all claims.

Facility Maintenance

MPS identifies and documents overall facility conditions and maintenance needs based on comprehensive weekly walk-through inspections. Feedback from operations and facility personnel is also compiled in the inspection reports. Separate report forms are used for daily observations of required maintenance.

How MPS Maintains Parking Facilities

• Cleaning
• Windows Maintenance
• Parking Control Equipment Maintenance
• Painting
• Lighting Maintenance
• Landscaping
• Security Staffing
• Structural Maintenance

Valet Parking

Metropolitan Parking Services provides exceptional valet parking services for some of Detroit’s highest-profile buildings, companies, restaurants, retailers, and events.

Take a look below at how we now provide valet parking for General Motors Corporation at three locations in the Renaissance Center, and consider whether services like these may be helpful for your organization, facility, or event.

Client / Customer Needs Analysis

MPS continuously communicates with the hotels, restaurants, and tenants to determine what events are taking place, the number of people expected, and what the demographics of the group will be. This information allows MPS to predict the level of valet services needed, the level of staffing needed, and at what times the service will be needed.

Coordination of Special Events

MPS’s involvement in special events includes being a liaison to the event sponsor for planning and logistical support. Services provided include staffing, project oversight, and coordination of vendors for the various events.

Validation Program Administration

MPS collects and processes the valet parking validations for hotel guests. The valet charges are posted to the guest’s hotel room, and MPS bills the hotel. MPS produces daily, weekly, and monthly reports to ensure that parking usage matches revenue and validations.

VIP Shuttle Service

MPS provides special shuttle services during off-hours for parking lot users, GM-arranged tours and special events, persons with disabilities, and people carrying large packages. This service is coordinated with a unique radio call signal through the security dispatch center.

Valet System Design and Implementation

Valet parking operations are tracked by a commercially available software system that has been specially modified at the direction of MPS. The software system intefaces with bar code reading devices to track the time and location of client arrivals, location of their parked vehicle, and vehicle retrieval time. MPS continuously works with the software vendor to improve and upgrade the system to make it more efficient, easier to use, and improve reporting capabilities.

Customer / Vehicle / Employee Information Analysis

The valet parking software system allows MPS to track information and performance by location and driver. Data gathered and analyzed includes: average retrieval time (time from client request for vehicle to vehicle delivery to client), individual driver activity, ticket history, revenue generated, number of client vehicles handled, times when peaks occur, and location of activity. This data is stored and evaluated to develop staffing needs for future events.

Insurance Claims Coordination

MPS investigates and coordinates insurance claims for vehicle-related matters. MPS tracks insurance claims from initiation to completion and coordinates with those making the claim and the various insurance carriers to ensure closure to all claims.

Metro Cares

At any time, our clients can contact us with questions and concerns about our services. Simply send an email to MetroCares@metroparkingservices.com. We will follow up with an answer as quickly as we possibly can.

Market Analysis

MPS regularly analyzes the area’s valet parking operations. The analysis includes rates, availability, and operations. This information is used in recommending rates and for future planning efforts.

Accounts Receivable

Some special events pay the charges associated with valet parking for event attendees. MPS handles the billing for this. We collect and tabulate the data by using validations, and we send invoices to the event sponsor. Valet charges for persons staying at the hotel are also charged to the customer’s room. MPS tracks these charges and invoices the hotel.

Coordinated Services

Parking Design

Metropolitan Parking Services coordinates the work of other suppliers in planning and designing parking lots and structures for these sites. MPS will consult with you to define your parking parameters and will enlist the right professionals to help plan and design your parking facility for optimum efficiency. Our goal is to help you deliver the easiest and best parking experience for your customers.

Shuttle / Bus Program Administration

Do you need to provide bus services for transporting your employees from their suburban homes to your downtown headquarters? Metropolitan Parking Services can help.

Take a look below at how we coordinate the work of other suppliers to provide Shuttle / Bus program administration for leading Downtown Detroit employers. Then consider whether services like these may be helpful to your organization.

• Vendor Coordination / Supervision
  MPS prepares the scope of services to include in the Shuttle / Bus program. We then screen vendors to ensure their capability to perform the required services, and select the optimum vendor.
• Logistics Coordination
  MPS determines pick-up and drop-off locations, as well as the routes between them. These locations may require contact with the property owner. MPS handles negotiations, contracts, and agreements as required.
• Accounts Payable and Accounts Receivable
  MPS bill users of the Shuttle / Bus program, and ensures proper distribution and applications of funds received.

Groundskeeping / Landscaping

Along with managing parking operations for high-profile facilities, destinations, and events, Metropolitan Parking Services also coordinates the work of other suppliers in maintaining the grounds for selected sites.

Take a look below at the groundskeeping and landscaping services we coordinate, and consider whether they may be helpful to your organization.

• Snow Removal and Ice Abatement
  MPS oversees snow and ice removal for the site’s traveled surfaces including the abutting public streets and sidewalks. This includes purchasing and storing salt, equipment and staff scheduling, managing contractors, signage, and minimizing insurance risks. Snow removal and ice abatement efforts are coordinated with special event schedules to ensure that weather-related impacts are minimized.
• Street / Lot Cleaning
  MPS maintains a regular sweeping and cleaning schedule for all surface lots, plazas, and promenade areas of the site. This also includes the abutting public streets and sidewalks. Coordination with special events also takes place to ensure that sweeping and cleaning are performed as needed during and after the event.
• Tree / Foliage Maintenance
  MPS manages planting and maintaining the ground cover and other landscape materials in and around the site. The actual work is performed either by MPS staff or contractors managed by MPS.
• Lawn Care
  MPS manages all aspects of lawn care for the site.
• Public and Private Lighting Maintenance
  All lighting in the area of the site — either on the site or the abutting public streets — is repaired, replaced, and/or maintained by MPS-managed vendors to ensure a safe environment for clients and staff.
• Road and Lot Surface Repair
  MPS continuously monitors road and lot surface conditions for repair and maintenance related to safety and usability. Repairs and renovations are accomplished by MPS using a list of approved vendors.
• Signage
  All signage at the site and abutting public streets relating to directions, instructions, traffic routing, rates, and special events is installed and coordinated by MPS.
• Porta-John Deployment
  MPS meets with special event sponsors to determine the need for Porta-Johns and the number required. We then coordinate and manage the deployment, maintenance, and removal of the Porta-Johns.
• Fencing
  MPS monitors and maintains all permanent fencing at the site. We meet with special event sponsors to determine the need for and location of fencing. We then coordinate and manage the deployment, maintenance, and removal of the fencing.

Parking Security

Metropolitan Parking Services coordinates the work of other suppliers in providing parking security at selected sites. MPS continuously coordinates with the site’s security personnel regarding special events, special needs and conditions, changes to facility signage, and maintenance activities. MPS also coordinates the screening of all delivery and service vehicles. On a daily basis, MPS staff reports incidents and/or conditions as needed.